It's been a while since I wrote, and the unfortunate news is that things don't seem to be improving at Ethan Allen regarding their product quality. Below are some links to other folks who have had problems with their Ethan Allen products:
GetSatisfaction.com
And here's another one:
iVillage GardenWeb
BTW, we recently bought a new bed for our 15 year old son. We didn't even think of Ethan Allen due to our recent problems with their products and the treatment by the Mountain View, CA store. So we bought from Pottery Barn. Pottery Barn!? Man, I would have never thought 5 years ago that I'd consider Pottery Barn a step up from Ethan Allen. I'll report my experience with Pottery Barn over the next few months.
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I have had problems with them, but thought it was me. A map table which I ordered in lieu of another because of an incorrect dimension (10" height difference). They still gave me a hassel for an exchange. A finish on a table that has blistered due to a little water. I don't like the construction of the table - not sturdy with leaf in. And I'm concerned with dining chairs which are upholstered but sagging so slightly. Examination finds wood seat cut out from below. A question to their tech - he didnt know and said probably no one wood since they dont make chairs here (over $200 each). Checking the label under the chairs - made in China.
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